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Frequently Asked Questions

Are the products sold in the store authentic ?

We do not sell authentic products. These are replicas of the highest quality available on the world market.

Identical in every detail to the original and verifiable in-store.

All our products are made from the same materials as the originals.

Most have a serial number corresponding to a genuine article of the brand, to make it impossible to differentiate them from the originals.

What payment methods are accepted ?

Payment can be made by card (Visa / MasterCard) or Apple Pay.

I'm looking for an article that isn't published

Not everything is published 😉

✅ Don't hesitate to send us directly on WhatsApp a picture or reference of the model you're looking for if it's not visible on our networks.

ℹ️ Our customers usually send us a photo of the model(s) they are looking for directly.

🏷 Most models from all the major brands are available.

Do you ship overseas ?

Yes, we ship all over the world. Our customers are mainly in Europe, America and the Middle East.

How long will it take to get my orders ?

🔄 For preparation, there's not necessarily a fixed deadline: in general, you can expect 3 to 4 working days.

🚚 Concerning standard delivery (Free) there is no fixed lead time: the delivery time is around 10 working days on average

ℹ️ This can sometimes be a little longer due to the vagaries of transport.

📌 We also offer an Express Delivery service with FedEx: 3-5 Working Days

Is the article I'm about to receive the same as your videos and the original articles ?

Yes, absolutely! All the videos in our shop and on our networks are videos of orders sent to our customers.

Can my parcel be blocked at customs ?

Customs risks always exist. We use the safest logistics routes to deliver anywhere in the world.

Zero risk does not exist: in this case, the goods are destroyed and no refund can be made.

One of our agents will contact you to propose a reshipment with a discount on the items concerned.

Why should I trust you ?

Luxury Shoes France is a trustworthy and reliable site where you can make your purchases with peace of mind: Transparency and Trust are our watchwords.

All our customers fortunately receive their orders.

For more than 6 years we have been in business and have never stolen a penny.

We have neither the time nor the motivation to rip off our customers, and you can find thousands of customer reviews and shipping videos on our networks.

Feel free to contact us for more information 🤝

How do I return or exchange my product ?

Please note that all sales made through our Website are final.

Size returns are not possible if the size requested and the size on the label are the same.

Please check this before placing your order.

No exceptions will be made.

Any question?

You can contact an agent via WhatsApp by clicking HERE.

Fast delivery

Our orders are prepared promptly and delivered to you via the fastest delivery channels, wherever you are in the world.

Satisfaction guaranteed

We are dedicated to ensuring the complete satisfaction of each and every one of our customers, and we value your feedback more than anything else.

Customer Service

Do you have a question or need help? We can help you 24/7 on WhatsApp.

Secure payments

Vos informations de paiement sont traitées de manière sécurisée avec 3D Secure et Apple Pay